SM Windows & Doors (operated by D.J.K. Services Ltd.) ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, who we share it with, and your rights regarding your information.

Effective date: June 1, 2026

1. Information We Collect

When you visit our website at smwindows.ca, request a free quote, book an in-home consultation, or contact us, we may collect:

• Contact information — name, email address, phone number, and mailing/service address

• Project details — information you provide about your windows, doors, or renovation needs so we can prepare an accurate quote

• Website usage data — IP address, browser type, pages visited, and similar information collected automatically through cookies and similar technologies

We only collect personal information that is necessary to respond to your inquiries, provide quotes and consultations, and deliver our products and services.

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and schedule in-home consultations

• Communicate with you about your project, appointments, and service updates

• Fulfill orders, coordinate installation, and provide warranty and aftercare support

• Improve our website and services

• Meet our legal and regulatory obligations

We do not sell your personal information.

3. Who We Share It With

We may share your information only with:

• Service providers who help us operate our business (e.g., installers, subcontractors, scheduling and email software providers) — and only to the extent needed to perform their work

• Legal and regulatory authorities when required by law, court order, or to protect our legal rights

All third parties we work with are required to safeguard your information and use it only for the purposes we specify.

4. How Your Information Is Secured

We take reasonable physical, technical, and administrative measures to protect your personal information against loss, theft, and unauthorized access, including:

• Secure, encrypted transmission (SSL/TLS) of information submitted through our website

• Restricted internal access to personal information on a need-to-know basis

• Secure storage of customer records

While we work to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. How to Access or Correct Your Information

You have the right to access the personal information we hold about you and to request that we correct any inaccurate or incomplete information. To make a request, contact us at:

• Email: admin@smwindowsanddoors.ca

• Phone: 613-285-5340

• Mail: 256 Lombard Street, Hwy 15, Smiths Falls, ON K7A 0B5

We will respond to your request within a reasonable timeframe, as required by applicable law.

6. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Effective date" above. Significant changes will be communicated through a notice on our website. We encourage you to review this policy periodically.

7. Concerns and Complaints

If you have questions about this policy, or concerns about how your personal information has been handled, please contact us first at admin@smwindowsanddoors.ca or 613-285-5340. We take all concerns seriously and will work to resolve them promptly.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.

This policy is governed by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.